May 27 | 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST
The COVID-19 pandemic has forced contact centers to transform overnight. The remote workforce has grown exponentially, and companies are now being forced to prioritize and expand self-service and digital channels in their contact center operations. In this webinar, we will discuss a 5-step approach to helping businesses improve their digital engagement approach to help mitigate current pains and future proof their engagement strategy. The 5 phases we will discuss are:
June 2 | 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST
Join Ben Nevas, Senior Product Specialist for Bold360 by LogMeIn, to learn more about how an AI-powered knowledge base can enable a consistent customer experience across physical and digital branches for your bank or credit union. We'll discuss:
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