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Casestudies |

Citrix

Met Bold360 kan Citrix zijn klanten een eenvoudige selfservice bieden die snel antwoord geeft op vele vragen, zodat het bedrijf meer klanten bereikt dan ooit tevoren.

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Casestudies |

LogMeIn

LogMeIn treats employees like valued customers with Bold360.

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Casestudies |

Belfius Insurance

Chatbot geeft Belfius Insurance concurrentievoordeel met hoogwaardige klantenservice

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Casestudies | Kunstmatige intelligentie, Klantencontact, Klantenservice

Discount Bank

De geavanceerde technologie voor natuurlijke taalverwerking in Bold360 ai geeft de virtuele assistent “Didi” de mogelijkheid om natuurlijke gesprekken te voeren in het Hebreeuws, om klanten zo een persoonlijke service te bieden.

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Casestudies |

Fannie Mae

Ask Poli gives customers instant answers with 24x7 self-service.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Intuit Mint Bills

Mint Bills gebruikt het platform voor selfservice van Bold360 ai om het callcentervolume vrijwel te halveren

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Casestudies | Klantencontact, Klantenservice

Jenny Craig

Leden persoonlijk ondersteunen zonder problemen.

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Casestudies | Kunstmatige intelligentie, Klantencontact

JustFab

JustFab Inc. gebruikt Bold360 ai om de selfservice van klanten te stimuleren.

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Casestudies | Klantenservice, Klantencontact

Kars4Kids

Kars4Kids verhoogt donaties met BoldChat.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Premium Credit

Premium Credit boekt binnen 3 maanden significante resultaten met behulp van de software voor service van Bold360 ai.

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Casestudies | Kunstmatige intelligentie, Klantencontact

RBS

Bold360 ai hielp RBS om zijn volledige proces voor content management binnen anderhalve maand compleet te vernieuwen.

Casestudies | Klantencontact, Sales

Sullivan University

Sullivan University: geslaagd met BoldChat.

Casestudies | Klantenservice, Sales

Timberland

Timberland boekt indrukwekkende vooruitgang met Bold360.

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Casestudies | Kunstmatige intelligentie, Klantencontact

UK Mail

UK Mail levert betere en snellere service aan zijn groeiende klantenbestand.

Casestudies | Klantencontact, Sales

Web.com

Met BoldChat heeft Web.com zijn chatstrategie weer zelf in de hand.

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Casestudies | Kunstmatige intelligentie, Klantencontact

Webs

Webs verbetert zijn klantenservice met een integratie van Bold360 ai en Zendesk.

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Casestudies | Kunstmatige intelligentie, Klantencontact, Klantenservice

Yatra

Meer klanten laten reizen met selfservice op basis van kunstmatige intelligentie.

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Casestudies | Kunstmatige intelligentie, Klantencontact, Klantenservice

Zalando

Een moderne zelfbediening voor een modern bedrijf.

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Casestudies | Klantenservice

STOPzilla

Support verbeteren en geld besparen.

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Casestudies | Sales, Klantenservice

Miyachi Unitek Corporation

Een betere manier om service te bieden.

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Casestudies | Klantenservice

Network Contacts

Network Contacts gaat een strategische alliantie aan voor succes.

Casestudies | Sales, Klantenservice

Signet

Betere service met nieuwe communicatiekanalen voor B2B

Casestudies | Sales, Klantenservice

Sundance Catalog

Directe verbetering: BoldChat vervangt Instant Service.

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Casestudies | Klantencontact, Klantenservice

Tech Mahindra

Telecomsupport persoonlijk maken met innovatieve videokiosken.

Casestudies | Sales, Klantenservice

The North Face

De online klantenservice van The North Face is even geavanceerd als zijn producten.

Casestudies | Klantenservice

The American Society of Composers, Authors & Publishers

Met BoldChat komt ASCAP pas echt in the groove.

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Gegevensbladen | Klantencontact, Kunstmatige intelligentie, Klantenservice

AI for Front-line Employees

Learn how Bold360 can make your front-line teams more efficient.

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Gegevensbladen | Klantencontact, Klantenservice

Artificial Intelligence (AI) Terms & Glossary

Bold360 has you covered with a glossary of AI terms you need to know.

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Gegevensbladen | Klantencontact, Kunstmatige intelligentie, Klantenservice

Bold360 Overview

Learn why our customers choose Bold360 for customer engagement.

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Gegevensbladen | Klantencontact, Kunstmatige intelligentie, Klantenservice

Integrate the Power of AI with Omni-Channel Engagement

Learn how Bold360 leverages artificial intelligence (AI) and natural language understanding (NLU) to make every customer interaction more personalized and contextual.

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Gegevensbladen | Klantencontact, Klantenservice

Payment Card Industry Data Security Standard (PCI DSS) Compliance

Bold360 software is compliant with the core principles of PCI DSS, and recommends two distinct methods for PCI DSS compliance to companies using our software.

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Gegevensbladen | Klantencontact, Klantenservice

Proactive AI: Stop Waiting and Start Engaging

Enable delivery of personalized messages to website visitors throughout the entire customer journey, from lead generation and customer acquisition, through conversion, and into post-sale support.

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Gegevensbladen | Klantencontact, Kunstmatige intelligentie, Klantenservice

Bold360 Suite Overview

See the Suite Overview Brochure to learn how Bold360 delivers this value to your business.

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Gegevensbladen | Kunstmatige intelligentie

Employee Support

Modernize how you support employees for a more productive workforce.

Gegevensbladen | Klantencontact

Co-browsing with Confidence

Bold360’s co-browse solution is designed to provide a simple, more direct way to deliver effective customer support.

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Gegevensbladen | Klantencontact

Multilingual Chatbots and Live Agents

With a global chatbot and integrated translations, you can expand your business without expanding your costs.

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Gegevensbladen | Klantencontact

Zendesk Integration for Ticket Management

Learn how to get the most out of your existing Zendesk ticketing system.

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Gegevensbladen | Klantencontact

Email Management Made Simple

Learn how you can improve agent efficiency with a streamlined workflow.

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Gegevensbladen | Klantencontact

Optimize Engagement with our Mobile SDK

Bold360’s mobile Software Development Kit (SDK) enables businesses to embed chat in their native iOS and Android applications, creating a seamless engagement experience for their customers.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Achieving Harmony Between Bots & Humans with the New Bold360

Watch this webinar to learn 7 capabilities that your AI-powered customer experience solution should deliver.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

AI's Progression into Customer Service

Hear from leading CX executives as they discuss the value Artificial Intelligence brings to the table.

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Webinars | Kunstmatige intelligentie, Klantencontact, Sales

Are You Wasting Money With Your Approach to Customer Engagement

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle.

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Webinars | Kunstmatige intelligentie, Klantencontact, Sales

Be Proactive Engaging Customers with AI

Learn how to collect more qualified leads, increase revenue, and reduce support costs with a single customer engagement solution.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Bridging the AI to Agent Gap

Learn about bridging the gap and establishing harmony between chatbots and customer service agents.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Chatbots and the Next Evolution of Customer Service

Learn how to avoid common chatbot mistakes and choose a solution that helps you, your customers, and your support agents.

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Webinars | Klantencontact, Kunstmatige intelligentie, Klantenservice

Customer Engagement: How Do You Stack Up

Get a deep dive into what the maturity model reveals about your organization, and how improving your score can deliver more revenue.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Customer Experience Leaders vs. Laggards: Why Your Business Needs Digital Transformation

Explore how organizations can leverage multiple digital channels and new technologies to improve the customer experience and how to implement an enterprise-wide focus on digital transformation.

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Webinars | Kunstmatige intelligentie, Klantencontact, Sales

Exceptional Service, Exceptional Results: 4 Principles for Building the Ultimate Customer Service Experience

An outline of 4 principles to guide your CX strategy and help you build the ultimate customer service experience.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Forrester Webinar: Maximizing Customer Engagement for Maximum Revenue Growth

See an overview of the Forrester Customer Engagement Maturity Model and the four distinct Profiles of Engagement.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Impact of Chatbots and AI on the Customer Journey

Bold360 partnered with leading independent research firm Vanson Bourne to conduct a global survey of business decision-makers and consumers to determine what CX looks like today and opportunity for to improve.

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Webinars | Klantencontact, Kunstmatige intelligentie, Klantenservice

"I'm Sorry, I Didn't Understand That." Why Most Chatbots Miss the Mark

Find out why most chatbots today miss the mark, and how businesses can be sure to avoid choosing a chatbot that’s not up to the task.

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Webinars | Kunstmatige intelligentie, Klantencontact, Sales

Is 2019 the Year of the Human?

Get an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

Leveraging AI to Deliver Dramatically Better Deflection Rates

Learn how companies are currently thinking about, and measuring, deflection rates across their customer service interactions.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

More Than Just Chatbots: Fueling Efficiency In Your Business with AI

Learn how AI can work with your customer support agents to make their lives easier, and how administrators can leverage technology to more efficiently manage content.

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Webinars | Kunstmatige intelligentie, Klantencontact, Klantenservice

One Solution for the Complete Customer Journey

Learn about the ROI of customer acquisition vs. retention, and why you should shop for a solution that helps you throughout the entire customer lifecycle..

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Webinars | Kunstmatige intelligentie, Klantencontact, Sales

The Next Evolution of Customer Engagement for Financial Services

With the financial services industry moving more and more towards mobile and digital engagement, we will share best practices that other organizations have adopted to stay ahead of the pack.

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Webinars | Kunstmatige intelligentie, Klantencontact, Sales

The Risks and Rewards of Digital Transformation: Bets You Can’t Afford Not to Make

Uncover how you can move your business up the maturity curve, deliver exceptional customer experiences, and reap the rewards in NPS and revenue that your competitors may already be realizing.

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Infographics | Kunstmatige intelligentie

Infographic: 5 IT Challenges Bots Solve and The Impact on Company Performance

Removing these simple tasks from an employee’s day frees them up for higher-level work.

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Infographics | Klantencontact, Klantenservice, Kunstmatige intelligentie

Infographic: 7 Myths of Customer Experience

See what 850 business leaders and 4,500 consumers think about CX today and how you can use these learnings to improve your own processes.

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Infographics | Klantencontact, Klantenservice, Kunstmatige intelligentie

Infographic: AI and Agent Harmony - The Customer Experience Advantage

See how everyone wins when agents and AI work in harmony with Bold360.

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Infographics | Klantencontact, Klantenservice, Sales

Infographic: AI Customer Service Best Practices: Actionable Steps for Implementation

There’s a lot to think about when getting started with AI, so we’ve laid our best practices out in this infographic.

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Infographics | Kunstmatige intelligentie, Klantencontact, Klantenservice

Infographic: Americans Can't Stand Bad Customer Service

Check out this infographic to see what crazy things people would rather do than wait on hold.

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Infographics | Kunstmatige intelligentie, Klantencontact, Klantenservice

Infographic: Are You Wasting Money with Your Approach to Customer Engagement?

Take our quiz to find out if you’re spending in the wrong places or leaving money on the table.

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Infographics | Klantencontact, Klantenservice, Sales

Infographic: Chatbots for B2B Lead Generation: Win B2B Leads Online with Personalized Conversations

See the difference chatbots can make in the B2B buying journey.

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Infographics | Klantencontact, Klantenservice, Kunstmatige intelligentie

Infographic: Conversational AI Solutions - The Happy Medium with Bold360

With so many AI solutions out there, how do you choose one that’s right for your business?

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Infographics | Klantencontact, Klantenservice, Sales

Infographic: Proactive Chatbots Give Online Shoppers the Kind of Support They Prefer

LogMeIn surveyed over 1,000 US consumers who frequently shop online to better understand their habits and preferences.

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Infographics | Klantencontact, Klantenservice, Best Practices

Infographic: Three Tips for a Better Agent Experience

Three ways to improve the agent experience which will lead to better customer outcomes.

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Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie, Best Practices

Aberdeen Research Report - AI in the Contact Center

This Knowledge Brief outlines how service leaders across the Fortune 1000 educate themselves on how AI can help transform their activities.

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Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey

See how your CX processes compares in this global survey to business leaders and consumers.

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Analyserapporten | Klantencontact, Kunstmatige intelligentie, Best Practices

Empowering Your Frontline Employees and Agents - Leveraging Intelligent Tools for Maximum Impact

Bold360 partnered with Ovum Research in 2019 to conduct a global survey to better understand just how prepared customer-facing employees are to deal with rising customer expectations.

Analyserapporten | Klantencontact, Kunstmatige intelligentie, Best Practices

Forrester Report: Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top (Executive Summary)

Bold360 teamed up with Forrester Consulting to survey global businesses and measure the benefits of providing good customer experiences.

Analyserapporten | Klantencontact, Kunstmatige intelligentie, Best Practices

Forrester Report: Build Competitive Advantage Through Customer Engagement and AI

Bold360 teamed up with Forrester Research to measure the benefits of providing good customer experiences.

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Analyserapporten | Klantenservice, Klantencontact, Kunstmatige intelligentie

Impact of Chatbots and AI on the Customer Journey - North America Executive Summary

See how your CX processes compares in this global survey to business leaders and consumers.

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Analyserapporten | Klantencontact, Kunstmatige intelligentie

The State of User-Facing Knowledge and Knowledge Management

This report is packed with findings about the current knowledge management landscape — and insight on how it’s changing.

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Analyserapporten | Kunstmatige intelligentie

Aberdeen Research Report: Omni-Channel Engagement – How to Deliver Context-Driven Experiences

Best-in-Class firms are differentiating themselves by orchestrating interactions across all channels to deliver a seamless, personalized customer experience.

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Video's | Kunstmatige intelligentie

Bold360 Helpdesk for HR Departments

Bold360 Helpdesk modernizes the way your HR team supports employees, allowing them to find answers to common questions via an intelligent search or a conversational chatbot.

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Video's | Kunstmatige intelligentie

Bold360 Helpdesk for IT Departments

With Bold360 Helpdesk, employees can easily find answers to common IT questions via an intelligent search or a conversational chatbot.

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Video's | Kunstmatige intelligentie

Bold360 Helpdesk Overview

Bold360 Helpdesk breaks the support cycle and transforms your internal HR and IT support.

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Video's | Kunstmatige intelligentie, Klantenservice, Klantencontact

Bold360's Building a Knowledge Base

With Bold360, building your knowledge base is quick and painless, so AI can start helping right away.

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Video's | Kunstmatige intelligentie, Klantenservice, Klantencontact

Bold360's Integrations

Our solution can integrate with all of your 3rd party systems, like CRMs, billing tools, and order management systems, so you can show your customers information that matters to them.

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Video's | Kunstmatige intelligentie, Klantenservice, Klantencontact

Bold360's Reporting and Analytics

With Bold360, you have control over every rule and setting, so you can make any changes that you see fit to improve your business metrics.

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Video's | Kunstmatige intelligentie, Klantenservice, Klantencontact

Bold360's Routing to a Human Agent

Bold360’s customer engagement solution makes the transition from chatbot to human agent a completely seamless experience.

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Video's | Kunstmatige intelligentie, Klantenservice

Bold360's Self-service Chatbot

With Bold360’s self-service chatbot, customers can simply ask what they’re looking for, and the answer will be presented to them.

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Video's | Klantencontact, Klantenservice, Sales

Bold360 Supercharges Your Customer IQ

See how Bold360 empowers companies to reimagine their customer engagement and support across all digital channels and devices for highly personalized and intelligent interactions.

Video's | Klantenservice

BoldChat Helps ASCAP Find Its Rhythm

After researching chat solutions, and conducting side-by-side evaluations of the leading vendors, ASCAP selected BoldChat by LogMeIn.

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Video's | Kunstmatige intelligentie, Klantenservice, Klantencontact

Conversational Designer

Our Conversational Designer helps non-technical users quickly convert data source files into dynamic conversations with multiple questions and answers.

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Video's | Kunstmatige intelligentie, Klantencontact

Engage Smarter with Bold360 ai: The Power of Harmony between Bots and Humans

Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device.

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Video's | Kunstmatige intelligentie, Klantenservice, Klantencontact

Fannie Mae's Ask Poli

Ask Poli gives customers instant answers with 24x7 self-service.

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Video's | Kunstmatige intelligentie

What is Bold360 ai?

Bold360 ai uses Natural Language Understanding to start learning your customers’ needs from the very first interaction.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

3 Ways Bold360 is Different

Bold360 delivers an exceptional customer experience, which not only differentiates your business from competition, but also drives repeat purchases and revenue growth.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

How to Maximize Agent Productivity to Drive Results

Learn about the two main problems customer support agents face, and three steps you can take to make your agents' lives easier, deliver higher customer satisfaction, and drive better business results.

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Whitepapers | Sales, Klantencontact, Kunstmatige intelligentie

Chatbots for B2B Lead Generation: How to Deliver Personalized Conversations at Scale

Modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

Conversational AI Solutions - The Happy Medium with Bold360

Learn about the landscape of AI-powered customer support tools, and what you need to look for in a vendor.

chatbot-whitepaper
Whitepapers | Klantencontact, Kunstmatige intelligentie

Engage Proactively with AI Across the Customer Journey to Deliver Operational Efficiency and a Superior CX

learn about the ROI of customer acquisition vs. retention, and why you should use a single engagement solution for acquisition, sales, and support.

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Whitepapers | Sales, Klantencontact, Kunstmatige intelligentie

Survey Results: Customer Expectations and Experiences with Online Shopping

Download this whitepaper to read insights into the current state of consumers’ online experiences, and clues as to what the future of online shopping might become.

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Whitepapers | Best Practices, Klantencontact, Klantenservice

The Future of Customer Engagement

The future of customer engagement: shift in decentralized customer information, how companies are planning to invest in AI for customer service, and the changing nature of customer interactions.

chatbot-whitepaper
Whitepapers | Klantencontact, Kunstmatige intelligentie

The Next Evolution of Chatbots: How to Ensure a Bold Bot Future

Tips to ensure your chatbot implementation is a success.